Info and Assistance


FAQ (Frequently Asked Questions)

How do I know if there are spaces available in the car parks?

Each car park is equipped with an information portal with an electronic display indicating the number of parking spaces available.

If I lose the car park token, what should I do and how much does it cost?

You have to pay the cost of the token (€12) plus the stay (we can trace your car entering the car park using the video cameras).

Is there any free parking?

There is no charge for the first minutes in our car parks, read more here.

What happens if I leave my car for longer than 12 hours in a short stay car park?

You will be charged a penalty of €20 for each day of parking, starting from the same day on entry into the car park.

How long do I have to leave the car park after having paid?

The driver of the vehicle has 20 minutes at their disposal to leave car park P4 after having paid and 10 minutes to leave car parks P1 and P2. Verify charges and conditions here.

Can I reserve a parking space?

No, you can’t. Reservations are not possible.

Is the car park guarded?

No, it isn’t.

What volume of liquids can I carry in my hold baggage?

There are no restrictions regarding liquids in hold baggage except for those established by the airline.

What volume of liquids can I carry in my hand baggage?

In hand baggage, in other words the baggage you present at airport security gates, only small volumes of liquids are allowed. Each passenger must carry a see-through resealable bag (18 x 20) with a capacity no greater than 1 litre for a maximum of 10 small containers that do not exceed 100ml or 100mg. You must be able to close this bag with its respective contents inside.

Which liquids can I carry in my hand baggage?

The list of permitted liquids includes: water and other drinks, syrups, creams, lotions and oils, perfume, sprays, gels (including shower and hair), shaving foam, other foams and deodorants, pastes (including toothpaste), mixture of liquids and solids, mascara and any other item of a similar consistency.

Can I carry medicines in my hand baggage?

Yes, you can. Medicines in either liquid or solid form can be carried outside the bag without any restrictions on volume. Please note that providing proof of your actual need for these items through a medical prescription might be necessary.

Can I carry baby food in my hand baggage?

Yes, you can. Baby food can be carried in your hand baggage in the right amount for your trip.

Can I carry sauces, food creams or ricotta in a container in my hand baggage?

No, you can’t. It is not possible to carry sauces, food creams, or ricotta or any similar items, or refrigerated liquid-type items.

Can I carry sweets, cannoli or arancini in my hand baggage?

Yes, you can. It is possible to carry filled Sicilian cannoli and sweets, arancini and other savoury snacks, rolls, cured meats, and other items of a similar consistency.

Can I buy a pet carrier for my pet at the airport?

No, you can’t buy one at the airport.

I’m afraid of letting my cat/dog out of its carrier for the security check – do I have to?

For obvious safety reasons, the pet carrier must be checked with the cat/dog inside it or not. It is up to the pet’s owner to decide.

Is there a baggage storage facility at the airport?

No, at the moment the airport does not offer baggage storage.

Who do I contact if I need special assistance?

You have to contact and tell your airline, travel agency or tour operator, who in turn must inform the Airport Managers for departure, arrival, and possible transit.

How much advance warning before departure do I (PRM passenger) have to give if I require assistance?

Upon booking or purchasing your ticket, but in any case, at least 48 hours before departure.

Who will help me (PRM passenger) in the airport?

The Airport Manager through their specially trained staff.

Who will help me (PRM passenger) on the plane?

It is the airline crew’s job to take care of you on board.

How can I let you know of my arrival in the airport on departure day in order to receive the assistance I booked (PRM passenger)?

There are clearly signed reserved call points for PRM. It is here that the PRM staff member charged with looking after you will come to collect you. Alternatively, you can report to your airline’s check-in desk.

If I have requested assistance (PRM passenger), how much time before my flight should I arrive at the airport?

At least 2 hours in advance.